Cancellations & Returns

If your order is incorrect or damaged, please contact us and we'll do our best to rectify any problems as quickly as possible.

Wrongly Supplied Products

Please inform us within 24 hours from the date of the goods received, if any items incorrectly supplied. We will then arrange collection and send replacement correct items as soon as we receive the goods.

Defective or Damaged Products

If the products received are thought to be defective or damaged in some way, the products may have to be returned to us. If this is the case, this must be before the Use By date of the products and we will arrange for the product to be collected. If the goods are found to be faulty or defective, we will offer a replacement.

Right To Cancel

Your right to cancel starts at the time of placing the order, as all of our products are food and therefore perishable, your right to cancel ceases at the point of dispatch.

Guarantee of Quality.

If you are not completely satisfied with any products you receive from Fruits & Roots, please tell us so as we can continually improve our service.