Terms & Conditions

Payment Options

We accept all major credit/debit cards using the PayPal secure payment system. All transactions are in sterling GBP.

Acceptance Of Order

Our acceptance of your order takes place at the dispatch of the order, with the exception of special orders you may cancel your order up to this point. The purchase contract is made at the point of dispatch. The responsibility for the order is ours until you accept delivery of the order. We make every effort to dispatch your order as quickly as possible or to arrive on a date specified by you, but we cannot be held responsible for events outwith our control. Please note due to the perishable nature of products sold on fruitsroots.co.uk we will not accept order cancellations after the point of dispatch.

Website Liability

We make every effort to ensure our website is as accurate as possible but we can accept no responsibility for any loss resulting from information contained on our website or in respect of any ommisions or errors. We give no warranty to any of the information contained on our website. To the extent of the law, by using fruitsroots.co.uk you agree that we will not be liable to you or any third party for any loss or incidental damages that arise as a result of using fruitsroots.co.uk.

Image Liability

Please note that pictures on the website are for illustration only and will be different from actual product. We do not supply cooked products unless otherwise stated on the product. If in doubt, please contact us before ordering. Errors & omissions excepted.

Discount Coupons

Please note only one discount coupon can be used per shop session. We will not accept orders with multiple discount offers on them.

Order Confirmations

Upon submitting an order using our automated shopping basket system, the customer will receive an email containing order confimation and details of the order.

Returns Procedure

Please visit our cancellations & returns page for full details of our returns policy.

Refunds

Refunds for valid claims will be made via the same method of payment as used to place order.

Right To Cancel

Your right to cancel starts at the time of placing the order, as all of our products are food and therefore perishable, your right to cancel ceases at the point of dispatch.

Data Protection

Fruits & Roots are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. Fruits & Roots will not e-mail you in the future unless you have given us your consent. Fruits & Roots will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will not share your email address or any other details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Visit our Privacy Policy page for more information.

Unforeseen Circumstances

While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Fruits & Roots.

Complaints

If you have a complaint please contact us immediately by e-mail to wholesale@fruitsroots.co.uk. All complaints will be acknowledged within one working day. Any complaint will be dealt with fairly, effectively and confidentially in accordance with the Web Traders Trust UK Code of Practice. These complaints will be dealt within seven working days.

Law

These terms and conditions shall be governed by and construed in accordance with Scottish Law and you hereby agree to be subject to the jurisdiction of the Courts of Scotland.

These terms and conditions do not affect your statutory rights.